Contacting Council Rangers

Ranger Assistance During Business Hours: Monday to Friday 8.00am - 4.30pm 

For Ranger assistance during business hours, please call 0417 890 889.  Note: If you try to call outside business hours, the Ranger will return your call the next business day.

After Hours Emergency Assistance:

For urgent situations outside of Council's business hours (8.00am – 4.30pm, Monday to Friday), contact the right service:

Call NSW Police on 000 if the situation involves:

  • A dog attack

  • Livestock (such as cattle or horses) wandering on a highway or other classified road

For emergencies on local roads (not highways):
Call Council’s Roads on Call number: 0409 817 242. A reminder to residents that this number is for after-hours emergency situations only. 

Ranger Responsibilities

Council’s Rangers are responsible for a wide range of duties across the Glen Innes Severn local government area. These include:

  • Impounding and releasing animals from the pound
  • Responding to animal-related incidents, including dog attacks and livestock on roads
  • Enforcing companion animal microchipping and registration requirements
  • Monitoring and enforcing on-street parking regulations
  • Trapping nuisance or unrestrained animals
  • Enforcing environmental compliance

Note: Council Rangers cannot investigate cases of animal cruelty. These matters should be referred to the RSPCA or Animal Welfare League.

Rangers operate under the following legislation:

  • Companion Animals Act 1998
  • Protection of the Environment Operations Act 1997
  • Local Government Act 1993
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