Landfill Odour Reporting Process

Reporting Odours from Council Waste Facilities

To report an odour issue originating from a council waste facility, please use one of the following methods:

For the quickest possible response and investigation of your odour complaint, we recommend calling our Customer Service line directly at (02) 6730 2300. Please note that investigations are conducted during standard business hours, subject to staff availability.

Alternative Reporting Options:

You can also report your concerns to the NSW EPA (Environmental Protection Authority) by:

Odour Investigation Details Required:

To ensure a thorough investigation of your odour complaint, please provide the following information:

  • Facility Odour Source: Specify the facility you believe the odour is originating from.
  • Contact Information:
  • Name:
  • Phone Number:
  • Odour Occurrence:
  • Date:
  • Time:
  • Detection Location: Provide the precise location where you detected the odour.
  • Odour Description: Offer a brief description of the odour (refer to the odour descriptors provided below).
  • Odour Intensity: Rate the intensity of the odour on a scale of 01 to 10, where 01 is weak and 10 is strong.

Odour descriptors:

01 fragrant

09 faecal, manure, sewer

02 household gas

10 fishy

03 burnt, smoky

11 diesel or car fumes

04 herbal, green, cut grass

12 seaweed or mangroves

05 oily, fatty

13 compost

06 rotten eggs or sulphide

14 musty, earthy or mouldy

07 sour or body-odour type smell

15 sweet

08 meaty

 
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