Council has been made aware that fraudulent emails are being sent to members of the community by scammers impersonating Glen Innes Severn Council staff, including the General Manager. Some of these emails include requests for payment, which are not issued by Council.
Council advises the community that:
- Payments to Council should only be made through approved channels, such as Council’s Customer Service Centre (via Council's registered phone number or in-person), BPAY, Australia Post. Council may send official email messages to notify you that a payment is due, but you should never make a payment through a direct email.
- Council does not request gift cards under any circumstances
- All official correspondence from Council staff is sent only from email addresses ending in @gisc.nsw.gov.au.
If you receive a suspicious email, do not reply, click on any links, or open attachments. Delete the email immediately.
If you have any doubts or concerns, please don't hesitate to contact Council at (02) 6730 2300. We are more than happy to assist with any enquiries to ensure our community remains safe.