Council is aware that some residents in Glen Innes are experiencing discoloured water, and we recognise this is causing frustration and disruption to daily routines.
Our Integrated Water Services team is treating this as a priority. Work is underway to stabilise the network and improve water clarity as quickly as possible, including targeted flushing of mains in affected areas.
While the water may appear dirty or discoloured at times, testing confirms it continues to meet health and safety standards. We understand that, regardless of safety, this is not the standard residents expect, and it is not the level of service Council aims to provide.
Water quality can vary by location and, in some cases, may also be influenced by older internal plumbing within homes, particularly when changes in water flow disturb natural sediment.
If you are experiencing discoloured water at your property, Integrated Water Services can arrange a flush‑out to help clear the issue at your address.
Council continues to invest in our local water network through our annual water‑mains replacement program, which improves system performance, reduces the likelihood of discolouration events, and provides long‑term benefits that last for decades. This work is ongoing, with further upgrades planned to strengthen the system.
Thank you for your patience and understanding as we work through these issues.