Council Recognised for Commitment to Continuous Improvement

Glen Innes Severn Council’s commitment to embracing change and promoting better practice was recognised with a commendation award at the annual 2016 Statewide Mutual Risk Management Conference in Sydney.

The Risk Management Excellence Awards promote innovation in risk reduction, and recognition of that innovation while raising awareness of risk management issues within Councils across the state.   The commendation was given to Council for its ongoing efforts to improve products and services.  Erich Brown, Manager of Risk and Compliance, accepted the award on behalf of Council.

“Council is currently undertaking a number of activities based on the principle of continuous improvement, many of which were identified in the 2012/13 Office of Local Government’s “Promoting Better Practices” review,” said Mr Brown.

Council performed well in that review, one of the recommendations coming out of the review was to establish a Risk Management System and another to develop a Business Continuity Plan - with an organisation wide focus on training and implementation of effective risk management. An internal Risk Management Committee has also been established to guide compliance within Council. Director of Corporate and Community Services, Anna Watt, sees Council’s initiatives already providing results that feed back into the Local Government Area.“Vehicle and property claims were down 83% and 67% respectively last year, with all of Council’s Risk Management Action Plan targets for last financial year met.Council has developed, adopted, and tested its Business Continuity Plan with a desktop audit.It was a good training exercise for staff,” said Mrs Watt.“Council’s external reviewer marked our Plan at 20 percent above the average competency scores of all other Councils across New South Wales which is a great achievement for Council.”

Amendments to the Local Government Act 1993 under Phase 1 of the Fit For the Future reforms forecast the introduction of mandatory requirements for Councils to add value to, and demonstrate continuous improvement in the performance of their functions.   “Council is committed to complying with these amendments, to drive and inform a culture of continuous improvement,” said Mrs Watt.

With vision, understanding, clarity of purpose, and agility, Council will continue to provide leadership and continuously improve its services to, and on behalf of, the community.