Water Services

Water Meter Replacement Program

To become more efficient and to reduce our water resources, Council has commenced the process of replacing outdated manual-read water meters with new, automatic devices called ‘smart meters’. This is one of the actions we are undertaking to better manage our water infrastructure to ensure long term sustainable outcomes.

A smart water meter is a device that automatically records water use, has the ability to electronically report water usage information at regular intervals and provides instant access to data that can show peak usage and other information. The transmitted data can assist your household with the management of water consumption and promote the early detection of water leaks or unusual usage amounts. There is no direct cost to you associated with the installation of the meter at properties, as the meter replacement program is being funded through Council’s Capital Works Program.

The following Questions and Answers have been developed to help you gain a greater understanding of the changes, how they may affect your household and the long-term benefits - Water Meter Replacement - Questions and Answers

As part of this program, vacuuming of water meter housings/boxes is being completed in preparation for the installation of new smart water meter technology. Efforts will be made to notify residents who are home at the time of work and staff and contractors will be knocking on the door at each property to make themselves known, prior to commencement. It is expected that this project will be completed by 30 June 2022, subject to weather conditions and external delays.
Should you require any further information, do not hesitate to chat with our friendly field staff, or you can contact the Integrated Water Services Team on 0418 162 794.

Water Restrictions

On Friday, 26 June 2020 the Glen Innes local Government Area moved to permanent LEVEL ONE (1) water restrictions.

Restrictions apply to the use of town water carted to rural properties and villages. Council encourages residents to refer to information on water-saving tips at: www.nejo.nsw.gov.au/water-saving-tips/

Any changes to water restrictions will be communicated through Council’s website and Facebook page as well as through local media.

Further information on levels of water restriction can be found in this Level One (1) Water Restrictions Document summarising information from Council’s Drought Management Plan. The full plan can be viewed here: Drought Management Plan (last reviewed June 2020)

Glen Innes Water Supply

Glen Innes sources water from the Beardy Waters, located to the east of the town. Water passes through an off stream storage facility where settling and aeration occur. This water is pumped using solar power to Martin’s Lookout water treatment facility where it is treated to meet the Australian Drinking Water standards in a conventional type treatment plant, constructed in 1982. The process involves flocculation with alum, clarification, filtration, pH adjustment and chlorine disinfection, and is delivered via approximately 90 km of water mains. Fluoridation is planned to be reintroduced in consultation with NSW Health.

The mains network was originally constructed in 1930 and many of the original mains remain in use. These aged mains can cause discolouration of the water at times due to the release of iron scale, particularly if there is a local disturbance due to maintenance operations or fire fighting flow rates. This causes no health risk, but may cause staining of washing.  Council has created a fact sheet for residents that answers commonly asked questions about how to manage discoloured water.  Please contact Council if you experience this situation and the mains will be flushed in the local area to restore water quality. Council conducts a routine flushing program to minimise this problem. However, in times of water restrictions, these operations may need to be performed less frequently, or not at all.

Water Hardness (for dishwasher settings where required) - Glen Innes Water Supply has a hardness of 180mg/l CaCO3 equivalent, which is at the hard end of the good quality range according to the Australian Drinking Water Guidelines. This hardness may also be expressed as 1.8mmol/l.

Deepwater Water Supply

The Deepwater filtration plant was commissioned in December 2011 and is a Dissolved Air Flotation Filtration (DAFF) process. The treated water complies with the Australian Drinking Water Standards and is delivered via a mains network constructed in 1968. The treated water is chlorinated but not fluoridated.


For all water and wastewater enquiries please contact Council on 6730 2371 (business hours) or 0418 162 794 (after hours).

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